![]() You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: 4672 Cottage Grove Rd, Madison WI 53716, United States If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. ![]() If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at send your item to: 4672 Cottage Grove Rd, Madison WI 53716, United States. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. ![]() Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error Board games, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.Our policy lasts 30 days. You can always contact us for any return/refund question at and issues In some very rare cases we will allow an order to be cancelled, however there will be a minimum 15% administration fee on the cancellation of your purchase(s). If this happens, the order will be cancelled, but if we get a restock on that product within 60 days, we will offer it to you first at the original price before selling it to the general public. The only way the order won't be fulfilled is if the distributor does not ship to us the amount that they guaranteed. You own the item as soon as it is paid and it is non-refundable. The same is true if the product value goes down after it is paid. If the product value rises after the purchase we will still deliver it at the price paid. ![]() Due to the time-sensitive nature of the value of our products all prices and sales are final once paid.Īll purchases of preorders are final and non-refundable.
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